Privacy Policy

1. Introduction

AK Dash respects your privacy and is committed to protecting personal information collected through our websites, applications, online platform, communications, and related services.

This Privacy Policy explains how AK Dash collects, uses, stores, shares, and protects information when you visit our website, create an account, use the AK Dash platform, communicate with us, or otherwise interact with our services.

By accessing or using AK Dash, you agree to the practices described in this Privacy Policy. If you use AK Dash on behalf of a company, organization, or other legal entity, you confirm that you are authorized to provide information and use the services on that entity's behalf.

2. Scope of This Policy

This Privacy Policy applies to:

• Visitors to the AK Dash website.
• Customers and prospective customers.
• Authorized users of customer accounts.
• Individuals who submit forms, request demos, contact support, or communicate with AK Dash.
• Users of the AK Dash sales, marketing, operations, customer management, scheduling, invoicing, telephony, AI, and related platform features.

This Policy also describes how AK Dash may process information entered into the platform by customers, including customer relationship management data, lead data, contact data, call data, project data, financial workflow data, and operational records.

3. Information We Collect

AK Dash may collect the following categories of information.

3.1 Information You Provide Directly

We may collect information you voluntarily provide, including:

• Name, Email address, Phone number.
• Company name, Job title or role.
• Account login details, Billing and subscription information.
• Support requests and customer success communications.
• Information submitted through website forms, lead forms, onboarding forms, demos, or contact requests.
• Information provided when using AK Dash features, such as customer records, project data, proposals, tasks, invoices, work orders, scheduling information, and operational notes.

3.2 Account and Subscription Information

When you register for or use AK Dash, we may collect account-related information, including authorized user details, subscription plan, payment status, and usage permissions.

3.3 Customer Data Entered Into the Platform

Customers may upload, import, or create information inside AK Dash, including information about their own customers, leads, business contacts, employees, contractors, vendors, jobs, projects, calls, communications, invoices, and work orders. Customers are responsible for ensuring they have the lawful basis and consent required for such information.

3.4 Website, Cookie, and Analytics Information

When you visit our website, we may collect information automatically through cookies, analytics tools, and similar technologies, including IP address, browser type, and interaction data.

3.5 Communications, Telephony, and Messaging Data

If you use AK Dash communication features, we may process metadata connected to calls, text messages, and emails, including call logs and recordings where enabled.

3.6 AI-Generated Data

AK Dash may provide artificial intelligence features. AI-generated outputs may be based on information processed by the platform. Users are responsible for reviewing AI-generated content before relying on it.

4. How We Use Information

AK Dash may use collected information for the following purposes:

• To provide, operate, maintain, and improve the AK Dash platform.
• To create and manage user accounts and provide support.
• To process subscriptions, billing, and account administration.
• To deliver platform features, including CRM, lead management, and scheduling.
• To measure website performance and analyze product usage.
• To send administrative, technical, security, and service-related notices.
• To enforce our Terms of Service and comply with applicable laws.

5. Cookies and Similar Technologies

AK Dash uses cookies to support website functionality, analytics, and user experience improvements. You can control cookies through your browser settings, though some features may not function properly if disabled.

6. Legal Basis and Customer Responsibility

We process information based on contract performance, legitimate interests, consent, and legal obligations. For data uploaded by customers, the customer is responsible for ensuring all required notices and consents have been obtained.

7. How We Share Information

7.1 Service Providers and Subcontractors

We may share information with third-party vendors who help us provide, host, support, secure, analyze, or improve our services.

7.2 Business and Platform Integrations

AK Dash may integrate with third-party services selected by customers, such as accounting or CRM tools.

7.3 Legal and Compliance Requirements

We may disclose information where necessary to comply with laws, enforce agreements, or protect safety and security.

7.4 Business Transfers

In the event of a merger or acquisition, information may be transferred as part of the transaction.

8. Third-Party Services

AK Dash may use third-party services like Google Maps, which are subject to their own terms and privacy policies. AK Dash is not responsible for the privacy practices of third-party services.

9. Marketing Communications and Opt-Out Choices

You may opt out of commercial emails using the unsubscribe instructions, or out of texts by replying "STOP". Even if you opt out of marketing, we may still send non-marketing service communications.

10. Data Security

We use reasonable safeguards designed to protect information against unauthorized access or loss. You are responsible for maintaining the confidentiality of your credentials.

11. Data Retention

We retain information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records.

12. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your information. To exercise these rights, please contact us.

13. Children's Privacy

AK Dash is for business use and not intended for children. We do not knowingly collect personal information from children.

14. International Use

Information may be processed and stored in countries outside your residence, subject to applicable law.

15. Updates to This Privacy Policy

We may update this Policy from time to time. Your continued use after updates become effective means you accept the updated Policy.

16. Contact Information

AK Dash
A Division of Loyalty International Ltd.
Hotline: (844) 253-2742
Website: https://akdash.com

Formal Notices:
AK Dash, c/o Counsel Limited
The Hansa Bank Building, 1st Floor
PO Box 727, Landsome Road
The Valley, AI-2640, Anguilla, British West Indies